Privacy Policy


Inexus Health, Inc. (‘we’’) knows that our users care about how your personal information is collected, used and shared, and we take your privacy seriously and committed to protecting your privacy. By visiting or using our website and domain name (www.inexushealth.com) and any other linked pages, features, content, mobile applications, or any other services we offer from time to time by in connection therewith (collectively, the “Site”, using our mobile application (the “App”), using our chatbot on Google Assistant, Facebook Messenger or other conversational interface platforms (the “Chatbot”) or using other any of our services,  you consent to this Privacy Policy and to our and processing of Personal Information for the purposes set forth herein.


By accepting our Privacy Policy during registration, or by visiting and/or using the Site, the App, the Chatbot or any of our Services, you expressly consent to our collection, use, disclosure and processing of your Personal Information (as defined below) in accordance with this Privacy Policy.


As used in this Privacy Policy, the terms “using” and “processing” information include, among other things, using cookies or embedded scripts on a computer, browser, laptop, tablet, mobile phone or other device (a “Device”), subjecting the information to statistical or other analysis, and using or handling information in any way, including without limitation collecting, storing, evaluating, modifying, deleting, using, combining, disclosing, and transferring information within our organization or among our affiliates within the United States or internationally, as well as using personal information to respond to user / applicant or sponsor (i.e., the entity or organization paying for your participation in our Services) requests and to provide the requested products and services.


1. What does this privacy policy cover?


This privacy policy covers our treatment of personally identifiable information (“personal information”) that we gather when you are accessing or using our Site, App, Chatbot or our Services. This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.


2. What personal information do we collect?


We collect Personal Information you choose to provide us (e.g., your first name, last name, email address, gender, birth date, weight, height, location, nutrition data, activity, sleep time through use of our service). In addition, we may also use information obtained from third parties (e.g. Google or Apple) to help us better understand your interests by associating auto-collected physical activity and demographic information. We may use the information to analyze user behavior, personalize and improve our Chatbot and Services. You can choose not to provide us with certain information, but that may result in our inability to access to our service or use of our certain features.


Data, Diagnostic & Login Information


You may be able to create, upload, publish, transmit, distribute, display, store or share information, data, text, graphics, video, messages or other materials using our Services (this is collectively referred to below as “Data”). Some of this Data may be stored and maintained on our servers. If you run into technical errors in the course of using the Services, we may request your permission to obtain a crash report along with certain logging information from your system documenting the error (“Diagnostic Information”). Such information may contain information regarding your Operating System version, hardware, browser version (and .NET version information in case of Windows systems), and your email address, if provided. Additionally, certain login information may be maintained in a cookie stored locally on your personal computing device (i.e. not on a server) in order to streamline the login process (“Login Information”).


Analytics Information


As you use our Services, we may also collect information through the use of commonly-used information-gathering tools, such as cookies, log files, and Web beacons. Such Information may include standard information regarding your mobile device, browser type, browser language, Operating System, Internet Protocol (“IP”) address, and the actions you take on our web site (such as the web pages viewed and the links clicked) or while using the Services. Collectively, this information is referred to as “Analytics Information.”


Geo-Location


We do not collect any information regarding your real-time geo-location while using the Services. However, we may do so at some point in the future. We will request your permission before collecting such information.


Android Google Fit Data


We may use your Google Fit data, when you shared with our services, to improve our services. This data is covered by the Privacy Policy and handled in accordance with Google’s development guidelines: https://developers.google.com/fit/terms.


3. What personal information can I access and correct?


You may access, and, in some cases, update or delete certain information about you have provided to us: name, password, contact information, user profile information. The list may change as our Sites, App or Chatbot changes. If you have any questions about viewing or updating information we have on file about you, please contact us at: support@inexushealth.com


4. Disclosures & Transfers.


We may put in place contractual and other organizational safeguards with our agents (see further below) to ensure a proper level of protection of your Personal Information (see further “Security” below). In addition to those measures, we will not disclose or transfer your Personal Information to third parties without your permission, except as specified in this Privacy Policy (see further “Important Exceptions” below).


From time to time we may employ contractors to help us improve the product. These third parties may have limited access to databases of user information or registered member information solely for the purpose of helping us to improve the product and they will be subject to contractual restrictions prohibiting them from using the information about our members for any other purpose. Such agents or third parties do not have any rights to use Personal Information beyond what is necessary to assist us.


5. Important Exceptions.


We may disclose your Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of the Services, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. We may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law.


We may also disclose your Personal Information in connection with a corporate reorganization, a merger or amalgamation with another entity, a sale of all or a substantial portion of our assets or stock, including any due diligence exercise carried out in relation to the same, provided that the information disclosed continues to be used for the purposes permitted by this Privacy Policy by the entity acquiring the information.


6. Security.


The security of your Personal Information is important to us. We use commercially reasonable efforts to store and maintain your Personal Information in a secure environment. We also take technical, contractual, administrative, and physical security steps designed to protect Personal Information that you provide to us. We have implemented procedures designed to limit the dissemination of your Personal Information to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you.


You are also responsible for helping to protect the security of your Personal Information. For instance, never give out your Facebook password, and safeguard your user name, password and personal credentials when you are using the Services, so that other people will not have access to your Personal Information. Furthermore, you are responsible for maintaining the security of any personal computing device on which you utilize the Services.


7. Sharing Information with Third Parties.


You may be able to share Personal Information with third parties through use of the Services. The privacy policies of these third parties are not under our control and may differ from ours. The use of any information that you may provide to any third parties will be governed by the privacy policy of such third party or by your independent agreement with such third party, as the case may be. If you have any doubts about the privacy of the information you are providing to a third party, we recommend that you contact that third party directly for more information or to review its privacy policy.


8. Retention.


We will keep your Personal Information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, or account recovery. All retained Personal Information will remain subject to the terms of this Privacy Policy. Please note that if you request that your Personal Information be removed from our databases, it may not be possible to completely delete all of your Personal Information due to technological or legal constraints.


9. How do we protect children’s personal information?


We do not knowingly collect or solicit anyone under the age of 13 or knowingly allow such persons to to participate independently in any of the Services or under the age of 16 in the European Union (EU). If a parent or guardian becomes aware that his or her child has provided us with Personal Information, please contact us at support@inexushealth.com. If we become aware that a user of the Services is under the age of 13 or 16 in the EU and has provided us with Personal Information without verifiable parental consent, we will delete such Personal Information from our files.


10. Amendment of this Privacy Policy.


We reserve the right to change this Privacy Policy at any time. If we decide to change this Privacy Policy in the future, we will post or provide appropriate notice. Any non-material change (such as clarifications) to this Privacy Policy will become effective on the date the change is posted, and any material changes will become effective 30 days from their posting on inexushealth.com/privacy.html or via email to your listed email address. Unless stated otherwise, our current Privacy Policy applies to all Personal Information that we have about you and your account. The date on which the latest update was made is indicated at the bottom of this document. We recommend that you print a copy of this Privacy Policy for your reference and revisit this policy from time to time to ensure you are aware of any changes. Your continued use of the Services signifies your acceptance of any changes.


11. Access and Accuracy.


You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information, although in certain limited circumstances we may not be able to make all relevant information available to you, such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner.


We will make every reasonable effort to keep your Personal Information accurate and up-to-date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. This amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information, as appropriate. Having accurate Personal Information about you enables us to give you the best possible service.


Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to: support@inexushealth.com


10. Contact Us.


If you would like to access your information, if you have any questions, comments or suggestions of if you find any errors in our information about you, please contact us at: support@inexushealth.com.


If you have a complaint concerning our compliance with applicable privacy laws, we will investigate your complaint and if it is justified, we will take appropriate measures.


Last revised March 4, 2019.